As the first question in an interview, the CEO asked the highly qualified CMO (chief marketing officer) candidate, “What have you been doing recently?” The CMO candidate heard the question and despite 15 years of deep marketing experience he began talking about the past few months running operations for his company’s Hong Kong office …since no one in the company could do that role, he was plucked from US marketing and shipped to Hong Kong with almost no notice.
My visit to the Chilean lumber company Ignis Terra reminded me that wood is in my blood.
Training employees to use emotional intelligence in communication with others is vital to success. Our conversations create ripple effects. Conversations lead to the creation of new possibilities, commitment to a new project, resolving conflicts, showing or receiving appreciation, and change. The best at creating meaningful conversation do something very different from the rest.