Conversations for Change: 12 Ways to Say it Right When it Matters Most®

Reach your maximum potential by mastering twelve essential conversations.

Whether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals.  

Communication expert and leadership coach Shawn Kent Hayashi has spent two decades studying how the things people say impact their business and professional lives. In Conversations for Change: 12 Ways to Say it Right When it Matters Most®, she not only identifies the twelve most important types of conversations people have, but shows you how to reach your maximum potential by using these conversations effectively.

Using the Twelve Conversations

In order to communicate well, first master three fundamentals: building emotional intelligence, understanding workplace motivators, and recognizing and adapting to communication styles.

With these fundamentals in place, it becomes possible to tackle the twelve conversations. In Conversations for Change®, Shawn Kent Hayashi details each type of conversation, explaining when to use them and how to develop them, offering specific phrases to start each dialogue, and warning against common mistakes.  Some people, she points out, will be naturally better at certain conversations than others.  

Hayashi's advice, practical tips, and dozens of examples of "conversations done right" will make it possible to become good at all of twelve conversations for:  

  • Connection
  • Conflict Resolution
  • Appreciation
  • Creating New Possibilities
  • Structure
  • Commitment
  • Action
  • Accountability
  • Breakdown
  • Withdrawal and Disengagement
  • Change
  • Moving On

No matter where you are in your career, or what challenges you're facing, there is a conversation you can create to move yourself forward. Conversations for Change® will give you the beginning tools you need to have those conversations successfully, enabling you to grow your career or your business in brand new ways. 

Take Your Learning to Deeper Levels

The Conversations for Change® seminar and coaching process focus on building your mastery of the twelve conversations.  Contact us to learn more