Books, Articles, & Resources
Shawn Kent Hayashi is the author of five business communication books. McGraw Hill will be releasing her newest book, Conversations for Change: 12 Ways to Say It Right When It Matters Most, in October 2010. You may pre-order the book by clicking your favorite button below.
Advanced Praise for Conversations For Change
"A must read for anyone in business, government or academia. The lessons she teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all." Joseph Major, Chairman and CEO, The Victory Bank
"Is the conversation you are having with your coworkers, boss, team members and even yourself meaningful? If not, then it is time to change the conversation. This is just the book to give you the tools to create more meaningful conversations." Clark Handy, Senior Vice President, Global Human Resources, Convergys Corporation
"Having clarity about conversations is especially helpful for an introvert like me who has difficulties thinking on my feet in social situations. With these strategies I have a tool to lead conversations in purposeful directions and not get flustered and frustrated." Rod Hanby, Oracle
"Shawn Kent Hayashi has taken the key approach to communications, 'the conversation,' to a level where one can plan out a strategy to be heard, be effective and enhance the overall communication experience. I enjoyed reading through each of the twelve conversation types to determine which ones I was not using. I now have the structure to practice ahead of a real interaction so I can engage with confidence and in a meaningful way." Robyn Helmer-Tallon, Vice President - Talent Management, Peabody Energy
"Communication is one of the most critical skills we utilize in everything we do, personally and professionally. We often take for granted the many different kinds of communications we have with people and as a result don't plan well for success in each of these conversations. Shawn's book is a great practical guide to help us all become more successful in every interaction we have. You will find a chapter that will take you step by step through the critical elements for every conversation to develop a great plan to achieve your goal. This is a must read." Dave Desch, Vice President, IMS Health
"Shawn Kent Hayashi has captured the essence of successful relationships in this blockbuster book. If you have a personal or work relationship that's not working, there's a chapter in this book that will specifically address what to do and what to say to Change the Conversation to a successful outcome!" Elizabeth Jeffries, Author, "The Heart of Leadership: How to Inspire, Encourage and Motivate People to Follow You."
"Conversations For Change is essential for leadership today. As a global leader, you need to leverage all twelve types of conversations to properly engage, motivate and build high performance teams. Today, it is likely your team is well educated, globally connected and ambitious -- pulling this high talented, yet diverse, group together around a common mission while supporting their individual professional goals takes strong communication skills Being able to conduct the twelve conversations will help you to become a more effective leader." Jim Rogers, Marketing Vice President, Deltek
Leadership interviews
Listen in as Shawn Kent Hayashi interviews Dave Ulrich, the #1 ranked Management Educator and Guru by Business Week. He was also selected by Fast Company as one of the 10 most innovative and creative leaders, and named the most influential person in HR by HR Magazine for 3 years.
Listen in as Shawn Kent Hayashi interviews Jim Kouzes for the PHRPS Leadership Forum. Jim has been cited by The Wall Street Journal as one of the twelve best executive educators in the U.S. He is also the former chairman & CEO of the Tom Peters Co. and best-selling author of The Leadership Challenge.
Articles
Selecting Superior Performers Safely Under the Law
Is it possible to use assessments within your hiring system and be in compliance with the Equal Employment Opportunity laws? This article discusses the research that has been done by Bill Bonstetter supporting the assessments and systems that The Professional Development Group uses in helping our clients to select the best fit for a job. Read more.
Understanding What is Happening in an Organization
The Professional Development Group uses this model in consulting projects to have a better understanding of what is going on in an organization. The top row has to do with the Organization (Information, Tools, and Incentives) and the bottom row has to do with the Individual (Knowledge, Ability, and Motivation. Read more.
Using the Grapevine: Are You Creating Vinegar or Sparkling Wine?
by Shawn Hayashi. What happens to a bottle of wine when you leave it uncorked for too long? It turns to vinegar and no longer tastes good. If you are using the grapevine without a strategy, reason or forethought, you may be creating corporate vinegar. Read more.
Crossing the Line, Part I
Imagine this, you manage sales for a large hotel. Your property is hosting this month’s meeting for the local sales association to which you belong. Your boss will be attending. Your clients from the association are looking forward to meeting your boss. You get the picture? At the event, one of your largest competitors, also a member of the same association, has chosen to show up with brochures in hand. Read more.
Like It or Not: Everyone Negotiates Every Day!
by Shawn Kent Hayashi. In all aspects of life we negotiate every day. Especially in the workplace, we are continually called upon to successfully negotiate with customers, coworkers, supervisors, and internal support personnel. Often, our approach to conflict resolution is influenced by a competitive "win/lose" approach, when what we need to foster successful long term relationships is a way to create "win/win" outcomes. Read more.
Mistakes in Influence
As the first question in an interview, the CEO asked the highly qualified CMO (chief marketing officer) candidate, "What have you been doing recently?" The CMO candidate heard the question and despite 15 years of deep marketing experience he began talking about the past few months running operations for his company’s Hong Kong office ... since no one in the company could do that role, he was plucked from US marketing and shipped to Hong Kong with almost no notice. Read more.
10 P’s to Effective Panel Presentations
You already know your stuff — you are a recognized expert with relevant, transferable experience, or you wouldn't have been asked to speak on the panel. Unless your expertise includes speaking on a panel, you run the risk of distracting others from your experience with amateur presentation technique. By Shawn Kent Hayashi Read more.
Surprise! Communication DisasterWhat do you think of when you hear the word, "Surprise"? Parties with unexpected gifts are the fun surprises. Mishaps in communication are more common. By Shawn Kent Hayashi Read more.
Networking: The Difference Between "Who’s Who" and "Who’s That?"
Are you listed in the "Who’s Who" databases of your valuable clients, respected peers and mentors? Or, does your desired potential client, role model or friend say, "Who’s That?" by Shawn Kent Hayashi Read more.
