Shawn Kent Hayashi is interviewed by Roy Richards from WebTalkRadio Health and Wellness on May 27, 2013.

How many times in your career have you:

1. Failed to speak up when you had the perfect chance,
2. Stuck your foot in your mouth at the worst possible moment or
3. Lost your cool under pressure?

Communications expert Shawn Kent Hayashi reveals how to control your emotions and to recognize and appeal to the moods of others in everyday conversations and at crucial moments. Timing can be everything, so learn how to determine when, where, and how to speak up to your boss, co-workers, and direct reports.

Click here to listen to the interview